Voice of the expert: what luxury hotels need to know about in-room amenities
Cristiano Galli Zugaro, CEO of designer and manufacturer of hospitality products Italtrim, offers luxury hotels an overview of the process of supplying quality products to rooms.
What is the most important thing luxury hotels should consider when purchasing in-room products?
Quality accessories that will stand out when customers enter the room.
What have you learned about sourcing premium in-room products from your experience of developing, owning and managing your own luxury resort, Moofushi in the Maldives, for nearly 20 years?
You should decorate a hotel room as you would your own room, with style and good taste with small, unique detailsâ¦ details that should match the location and the spirit of the hotel-resort.
What in-room products do Italtrim and its own TerraMater brand offer in luxury hotels?
We offer all accessories that are not furniture. Everything you can find in the room and inside the closet.
What are the characteristics of your Friulane slippers in the bedroom and your shoe bags that set them apart from the competition?
They are registered and patented by us. They have an incredible quality and they recall a traditional shoe of the inhabitants of Venice; the original model is a closed velvet shoe with the same sole seam and shape as ours. These slippers are comfortable and give an impression of great luxury.
How do your Friulane slippers intended for luxury hotel suites and same-level rooms differ from those reserved for standard rooms?
We have defined two levels of Friulan. Those in canvas with an embroidered logo (and also the canvas bag with embroidered logo) and rubber sole all sewn by hand …. these are for suites and more. For standard rooms we have the same slippers with the same shape, but instead of having a canvas we printed (on a design made for the customer) quilted polyester with a woven label sewn to the side. The sole is not sewn and the bag is a simple mesh bag with a ribbon in the same color and pattern as the slipper. The upper slipper costs around $ 33-36 a pair, and the lower is $ 3.50-4.30.
What types of in-room hangers do you offer in luxury hotels?
We’re very creative here – it depends on the budget. Colored wood and velvet with all the metal finishes, leather covered with pretty stitching, metal, acrylic, etc.
Why should luxury hotels choose your porcelain kettles for in-room settings?
It’s a new idea, a novelty – something that matches porcelain mugs.
To what extent do you allow luxury hotels to personalize in-room products to incorporate their own branding?
Customers are masters of their own destiny. We can do whatever they want, but if there is special tooling to make it, the cost will go up.
What advice would you give to luxury hotels who wish to outsource their room needs?
Just give us a call if this is truly a potential five-star superior hotel keen to achieve an exceptional project.
For more information about the company and its products, visit the Italtrim website.