After plastic surgery, more patients recover in first-class hotels
Lymphatic massage, compression boots and outings to the pharmacy (no darling? no problem!) are on the menu. “We’re big on the concierge side,” says Amy Dunfrund, operations director at Prestige. “One patient had a specific vegan restaurant she wanted to eat at. Another needed makeup at Saks Fifth Avenue, and that was right before the store was about to close, but we were down the street , so we met with her makeup consultant to get the products.”
These service providers don’t operate as arms of the hotels, but they do have deals with them, some including room discounts, designated blocks, and accessible IVs. Patients pay for the room, plus the cost of staffing with a nurse for 12 or 24 hours a day, with total costs ranging from around $750 to $3,000 per night. Most patients opt for a two or three night stay, although some pay for a month or more.
“It’s probably saved some marriages,” says Julius Few, MD, a board-certified plastic surgeon in Los Angeles and Chicago, whose Chicago patients have the option of staying at the Four Seasons, the Peninsula or the Waldorf Astoria. “It’s intimidating [to take care of someone after surgery], and obviously their partner wants to make sure they’re doing everything right. And the patient suffers a little with the initial phase of the [recovery] “, he continues. “It creates a lot of emotions and that extra layer of stress can impact the whole recovery process. Being in a lavish, nurturing and non-intimidating environment takes a lot of the stress away.”
While many recovery services in Los Angeles are independently contracted, Dr. Few’s practice runs its own, staffed by nurses it employs. He checks in on patients staying at the Four Seasons, in-room IVs are available for nausea relief, and room service is left in the hallway for nurses to grab (an extra level of discretion appreciated by patients) . Dr. Few also employs “runners” who will fetch prescriptions or comfortable loungewear for patients. “They went to Neiman Marcus to buy lingerie or bras, especially after breast augmentation, or sportswear,” he says.
Dr. Few has provided fine recovery care for the past 15 years after patients started coming from as far away as Hong Kong for breast augmentations and facelifts. They often traveled alone, and since you can’t fly right after surgery, “we had to put a process in place to make it easier for them,” he explains. He started to pitch the idea of staying at the Four Seasons, which is in the same building as his surgery center, where his nurses can ferry patients to their rooms and then help with anything a partner could. , such as bathroom visits and post-op. drains (we’ll spare you the details). As more and more patients arrived, more rooms were booked. “Four Seasons management reached out to me and said, ‘Hey, can we take you out to lunch? “Said Dr. Few. “That’s really how it started. They said, ‘We want to facilitate that.'” Today, his patients book more than 50 nights a year for post-operative care.